Hospitality Client Relations Internship in China

The role

Carry out the daily administration of the front desk, including answering phone calls and emails, as well as distributing mail and emails.

Answer guests' questions and direct them to the points of contact where they can get more information.

Liaise with other departments on ongoing matters: for example, security, housekeeping, engineering, accounting, food and beverage, etc.

Report any maintenance needs in the lobby to the Front Desk Manager.

Escort guests to their rooms and explain all the hotel and room facilities.

Follow up on maintenance issues where necessary.

Work on a 5-days-out-of-7 schedule.

Supervise the daily running of the front desk.

Guarantee high-quality service for guests.

Ensure the prompt resolution of any issue that may arise during service.

Liaise with housekeeping regarding accommodation needs.

Help other departments in case of staff shortages.

The company

Luxury hospitality in China

The benefits

Benefits: Accommodation: hotel room or apartment provided by the hotelMeals providedOther benefits in line with hotel policy (for example, free use of the gym)

Requirements:Be over 18Fluent English (fluent level)Mandarin is not compulsory but is a plus depending on the hotelParticular interest in communication and guest relationsCurious, open-minded, patientAll profiles are welcome