Customer Success / Operations Internship in Porto

The role

🎯 Role overview
We are looking for an owner experience intern, speaking Portuguese and English, to join our team and provide exceptional support to our hosts. In this role, you will be responsible for providing professional and responsive service by email and phone. This position is on-site in Porto.

🛠️ What you will do

Owner Support (where communication turns into action)
✅ Provide professional and prompt support to owners by email and phone
✅ Respond to level 1 requests and resolve issues as needed
✅ Act as the first point of contact for owners regarding bookings and their requests
✅ Take ownership of incidents and strive to resolve or escalate them where necessary
✅ Guarantee quality, professional service at all times to maintain high owner satisfaction
✅ Maintain a good knowledge of owner processes and tools, keeping up to date with system changes
✅ Be proactive by looking for creative solutions to meet owner requests

The company

A short-term rental management and hospitality services company. Its mission is to revolutionise the short-term rental industry through innovative technology and a passion for exceptional hospitality.

The benefits

🌍 International atmosphere – Collaborate with a diverse team across Europe and the United Arab Emirates🚀 Career development – Benefit from mentoring and hands-on experience with hospitality professionals📚 Learning & growth – Gain practical knowledge and tools to boost your career🤝 Fun and supportive environment – Join a team that values innovation and collaboration💆‍♀️ Well-being at work – Take part in activities focused on well-being

- Excellent communication skills, able to handle several tasks at once (multitasking) - Strong problem-solving skills and initiative- Ability to thrive in a dynamic environment and maintain a positive attitude under pressure -Hands-on, field-based approach – ready to act on the ground, not just behind a desk -Motivated, results-oriented, with a positive attitude- Portuguese and English (compulsory) Comfortable with technology (digital tools and information systems)