Customer Relations / Customer Excellence Intern – Operations in Dubai

The role

Description of missions

Managing an operational mailbox and a ticketing system (tracking, prioritising, resolving)

Coordinating and managing daily operations (cleaning, maintenance, field teams)

Monitoring schedules and preparing guest arrivals

Updating operational dashboards (check-in, readiness)

Ad hoc support for guest communication (check-in questions, simple follow-ups)

Proactively identifying and escalating operational risks or issues

Updating tracking tools and internal databases

General support for the operations teams

The company

An international company specialising in the management of short-term rental accommodation, operating in the hospitality and traveller services sector. It manages all operations related to welcoming guests, preparing accommodation and coordinating field teams, with a strong focus on operational excellence and guest experience.

The benefits

Concrete exposure to operations in the tourism and hospitality sector. High-value field and back-office experience. Development of coordination, organisation and priority-management skills. A dynamic environment where the intern has a real impact on the business

Student or recent graduate in hospitality, business, management, operations or an equivalent field. Very good organisational skills and attention to detail. Ability to manage several tasks in a fast-paced environment. Good level of written and spoken communication in English. Comfortable with digital tools (email, dashboards, tracking tools)Proactive, motivated and ready to take on responsibilities