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Description
The role
Handle guest enquiries, bookings and requests by email, phone, chat and via platforms such as Airbnb, Booking, etc.
Monitor and manage incidents during the stay (check-in, cleaning, maintenance, etc.) in coordination with the relevant teams.
Guarantee smooth, clear and professional communication at all times.
Help keep the booking management system up to date with the relevant information for each case.
Collect guest feedback in order to help improve the service.
Collaborate with the other departments (cleaning, maintenance, property management) to guarantee a complete, high-quality service.
The company
An agency specialising in apartment rentals in Barcelona, offering short, medium and long-term stays
The benefits
Team building, training, young and multicultural environment, group activities, Christmas dinner
