Marketing Internship in Brussels (4-Star Hotel)

The role

• Guest Relations & Reputation: Respond to reviews with professionalism and empathy, create and enrich detailed guest profiles to improve service quality. Follow up on special requests to offer a personalised, memorable experience.

• Database Management: Update and complete guest information with rigour and accuracy, to better understand their expectations and personalise the services offered.

• Website Updates: Regularly update the website with relevant content reflecting the image and quality of the establishment.

• Sales Support: Take part in loyalty actions, design attractive sales materials and provide administrative assistance to the team.

• Analysis & Reporting: Monitor the results of communication campaigns, produce detailed reports and propose adjustments to optimise the strategy and strengthen impact.

• Social Media: Engage the online community, create engaging content and manage the establishment's digital presence across various channels.

• Offer Follow-up: Check that all offers are finalised and identify upselling opportunities, actively contributing to overall growth and success.

The company

This 4-star establishment, located in the heart of Brussels, offers a modern, elegant hotel experience. The hotel welcomes an international clientele of both business travellers and tourists, and focuses on quality of service, innovation and comfort.

The benefits

• Compensation for accommodation assistance and reimbursement of transport costs for students residing abroad.• Lunch provided on every working day.

•Student in Marketing or Communication. •You switch easily between English and French to address our international clientele with ease. If you speak Dutch or any other language, that's a plus! •Communicative and customer service-oriented, you enjoy helping people. •You excel at writing, whether for emails, social media posts, etc. •You have a perfect command of IT tools, including various software programs (Excel, Microsoft Word, PowerPoint, email, etc.).