Front Office Manager Internship in Brussels

The role

The intern will join the Front Office team, under the supervision of the Front Office Manager, and take part in all reception and guest management activities.
Reception & guest relations

Welcoming individual guests and groups on arrival and departure
Handling guest requests and following up on minor complaints
Escorting guests to their rooms and presenting the facilities
Luggage storage and handling

Administrative management

Recording check-ins/check-outs and processing invoicing in the hotel IT system
Entering wake-up call requests in the dedicated system
Managing the switchboard, passing on messages and mail

Internal coordination

Writing reports for reception, the technical department and housekeeping
Monitoring visitor traffic

The company

A 4-star hotel located a few kilometres from Brussels, known for the quality of its service, its modern comfort and its elegant atmosphere. It welcomes an international clientele, for both leisure stays and professional events.

The benefits

3 meals a day providedIndividual accommodation includedParkingDiscounts on hotel services (spa, accommodation, dining, etc.)Access to the gym (after 2 months)Access to the hotel group's loyalty programme

Student in hospitality, tourism, reception or managementProficiency in IT tools (Word, Excel, Outlook)Listening, communication and customer service skillsOrganisation, rigour and initiativeOpen-mindedness and adaptabilityEnglish and French required